Billerica, MA
Accounts Support Associate
The Accounts Support Associate is responsible for support activities related to fulfilment, operations, sales and marketing. This is a great opportunity for a recent college graduate with office experience who is willing to take initiative and is ready to learn.
Essential Functions
- Enter consumable/spare parts and service sales order into Fishbowl (ERP). Confirm orders back to customer and sales team.
- On-going communication with the Sales Team on Orders placed and shipping information.
- Process work orders for service team to perform service and work orders for parts needed for service and enter on Global workbook.
- Invoice field service order with completed field service report. Close out the service on Global Workbook.
- Work with fulfillment team to keep customers up to date on when their order will ship and any or all back orders they will experience. Communicate any changes to order to the customer and to the sales team.
- Process other work orders in Fishbowl for trainings, US and UK lab use.
- Closing work orders in Fishbowl.
- Help sales department and operations department with all activities associated with Pion’s annual training courses and or distributor trainings including set up, logistics, registration etc.
- Assist marketing department with organizing marketing inventory and ensuring adequate supply levels. Create work orders for marketing supplies needed for trade shows; help pull the inventory, and organize for shipping to locations of shows.
- Assist with price increases by updating US and rest of world distributor price lists.
- File hard copy documents when needed.
Competencies
- Ability to work in a fast-paced environment.
- Ability to manage multiple priorities and switch gears easily
- Excellent written and oral communication skills.
- Ability to learn new software
- Team player with a can-do attitude. Willing to help in any aspect
- Comfortable communicating with global clientele.
- Must be detail oriented and be able to complete tasks accurately and in a timely manner
Travel
This position is based in our Billerica office and requires 0% travel.
Job Requirements
- Ability to lift 25 lbs
Education and Experience
- High school diploma or equivalent required. Associate’s or Bachelor’s Degree is a plus.
- 1-4 years relevant work experience with customer service experience needed
- 1+ year experience with Fishbowl, NetSuite or similar ERP system preferred
- 1+ year experience with Zoho or similar CRM system preferred
- Proficiency with MS Office, with strong Excel skills needed
This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Accounts Support Associate may be required to perform other duties as directed.
Accounts Support Associate
Join our team as an Accounts Support Associate—ideal for recent grads with office experience ready to grow in sales, marketing, and operations support.
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