Working with Pion

"Pion started with just servicing our dissolution equipment, and now we trust them with our LCs, GCs, UVs, and more. Their response time and level of support has made them an integral part of our metrology platform."

QC Director  | Fortune 1000 Pharma Firm,  NC

 

Why Pion

Pion Inc. Lab Services is agile. We are quick to respond and focused on service rather than on the profits to be made on the sale of products. We are always looking for strategic acquisitions. Our challenges include ensuring that we keep qualified, trained service engineers to match our growth and trying to diversify across multiple accounts. Our advantages are that we are smaller and more focused as a service-oriented organization.

 

Mission:  At Pion Lab Services, our mission is to be the preferred service provider of pharmaceutical and biotech companies based on quality work and strong customer relationships.

 

Vision:  At Pion Lab Services, our vision is to create a better service experience for our customers through responsiveness and ongoing improvements.

 

Values:  customer focus, quality, honesty, and integrity

 

Core Competencies:  Pion Inc. Lab Services offers quality service at a lower cost. We are not the brand and can lower the profit because we don’t have the overhead. We employ highly skilled employees (chemists, service engineers) who can provide these services across multiple brands and (technical writer and service coordinator) who can provide the documentation and support to ensure we have all the tools needed to keep quality high and costs low.

 

Customer Testimonials

 

"Pion’s quick response time to our service needs keeps downtime to a minimum in our lab."

 
QC Director | TN

 

 

 

"With reduced downtime, our group is able to meet deadlines and keep the flow of product testing at required levels."

 
R&D Manager | OH

 

 

 

"After nightmare experiences with other metrology companies and other instrument manufacturers’ service engineers, Pion’s service is the gold standard for our industry.  They are in a league by themselves!"

 
QC Supervisor | NC

 

 

 

"This is a company I would recommend that the manufacturers use for service and qualification.  They truly care about the customer experience and the financial impacts on the company."

 
Company President | FL

 

 

 

"Pion started with just servicing our dissolution equipment, and now we trust them with our LCs, GCs, UVs, and more.  Their response time and level of support has made them an integral part of our metrology platform."

 
QC Director | NC

 

 

 

"We saved a lot of money switching to Pion and improved our response time and support over previous vendor."

 
Lab Manager | CA

 

 

 

 

How to place an order or find out more about our services

There are two preferred methods of placing an order:

 

1. Email a copy of the purchase order referencing the appropriate Pion quote number to Sales.

 

2. Call + 1-978-528-2020